Distinguish this page from another destination
Reading an information page is different from submitting a form on a separate website. Following a link can change the service you are using, even when the business name remains familiar. Check the destination rather than assuming every page has the same functions.
The official policy describes the official website. This local overview does not assert that the same forms, analytics systems or data-request workflows have been implemented here. If you open an external booking or contact page, read the information displayed there before taking the action.
For a privacy question, identifying the destination makes the enquiry more precise. Note the page, the action you took or intend to take and the information involved at a general level. Avoid including the sensitive contents in an initial public message. Ask which private route is appropriate if more detail is needed to understand the issue.